OUR FRANCHISEES SAY IT BEST

John & Renee Dame

“One year when we were in Indiana in October, some friends had told us about a place that made unbelievable ice cream. It was October and cold, but the place had lines of people standing outside to get their ice cream. It was Ritter’s Frozen Custard. We liked the uniqueness of the operation, the cleanliness, customer service. Then we tried the frozen custard and quickly understood why there were lines. John thought this might be the restaurant opportunity he’d always wanted. So we contacted Ritter’s and now we have our own ice cream business. One of the most rewarding parts of owning our own Ritter’s is working with our crew. They are proud of what they serve to our customers, they know that people love our products. Our first year was a bit of a learning curve, but it’s a fun and friendly place to work. We also appreciate the corporate support. When you call, you don’t talk to a machine. You can talk to real people who know your business and who are there to help you.”

Don Heyne

“I was a ‘corporate America’ guy, with the same company for 27 years. I was in charge of a customer service data center and also worked in information technology. After all those years, I decided that I didn't want to live in the corporate world and began looking for franchise information on the Internet. I even sent for information from one of the largest ice cream franchises. When my brother found out I was looking at an ice cream franchise, he told me about Ritter’s. When I visited the shoppe in Beavercreek, I was really excited about what I saw. Great products, neat, clean environment.

“The Ritter’s system fits who I am. It’s about customer focus, the best products, the cleanest environment. I feel like the training and practical experience provided by Ritter’s has made the difference in business management, labor management and much more. Ritter’s has been very supportive of my business.”

Brent and Susan Goings

“Over the years we started talking about opening our own business. We started looking at different franchises, including a bakery franchise. When my father-in-law heard that we were looking at franchise opportunities, he called us and said: 'You need to come down and have a look at Ritter’s Frozen Custard!' We were very impressed by the surroundings, the friendly people and especially the product. It was just what we were looking for—something very good and very different.

“In our first year, there was a learning curve, but we became more and more efficient and felt we were ready to grow. When it came time to open our second shoppe, we realized how important it was to add experienced managers so we could focus on growing our businesses. It has been a very good transition. Ritter’s is a fun place to work and those long lines during our peak months really make the time go by quickly. The hours are pretty good compared to other foodservice concepts. Also, the flexibility of owning your own business makes it great for family life. We are able to spend more time with our kids and enjoy our lives more.”